December 8, 2020
Your company has made the decision to invest in a UX insights platform and your team is excited to fire it up so they can draw from it heretofore unseen wisdom and improvements for your development release cycles. Sounds pretty straightforward, right?
Well, in reality this isn’t always the case. Let’s be honest, it’s more the exception than the norm.
Onboarding a powerful new UX technology like FullStory (or others) can be a bit more nuanced. More specifically, onboarding requires dedicated time to define use cases, apply configurations, and train your team (and in some cases entire business units) so they can quickly and continually extract valuable insights from your shiny new software license. This is the key to keeping your software investment from becoming a "shelfware extravagance."
At CXperts, we’ve had some experience in this arena; after a year of onboarding new Fullstory customers, we thought it worthwhile to share some common benefits of onboarding that we’ve seen across clients:
Aside from the six benefits listed above, working with a consultancy that’s expert in this evolving technology can keep you using the latest features as they’re rolled out on FullStory. They’re also an “offsite mindshare” that can provide quick assistance should you have a change of team, direction and/or need additional support.
While it’s expected that we talk up the benefits of our onboarding service, we don’t expect you to take our word for it. Here are some words from our clients:
“CXperts really helped jump start our experience with FullStory. They did a deep dive into our products and helped us get started with maximizing our use out of the technology. From teaching the basics, to building out helpful insights, and even working with Fullstory support on our behalf to break through barriers, onboarding with CXperts was great!”
Joshua Lowe - Product Manager, Mobile Apps - CINC
“Thanks to CXperts for helping us to enable FullStory in an ecosystem of products involving diverse technologies in an agile and hassle-free way. CXperts showed partnership and interest in the Boa Vista case and made it possible for us to achieve results in a few weeks.”
Pedro Tavares - Product Manager - Boa Vista
“The CXperts Team has done a great job exposing the true power of FullStory.”
Carl Borg - UX Manager - Gaming Innovation Group
And here are a few more words from FullStory AE's that are seeing the impact our services had on their clients:
“Thanks, Ramsay Crooks and Steven Shyne! You make it easy to introduce your team to our customers due to your professionalism, the incredible rapport you build with our customers, and the insights you glean while partnering with them.”
Tony Allanson - Commercial Account Executive - FullStory
“I wanted to tell you how impressed I was during the recent client onboarding with CXperts, in terms of how well you guys knew the ins and outs of our platform. You are a great partner who clearly took our partnership seriously and it shows. Thanks for your support.”
Daniel Taras - Consultant - FullStory
If you have any questions on FullStory or our Onboarding services - or any UX or testing tech platforms or our services in general, don’t hesitate to drop us a line.