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For customers, CXperts combines user research and insights, ongoing digital experimentation, and artificial intelligence (AI) enabled CX technologies to give end customers a real say in optimizing their digital experiences.
For brands, CXperts empowers decision makers to level-up their approach to digital change management with first-party, customer-centric data.
For us, our focus is to increase the value exchanged between brands and customers online.
We eliminate bias.
CXperts empowers you to replace opinions with the facts about what defines a good experience for people that interact with your brand. We integrate cutting-edge AI and machine learning across our toolset—including FullStory’s AI-powered behavioral data platform, AB Tasty’s EmotionsAI, and Optimizely’s Opal experimentation assistant—to continuously surface insights and optimize digital journeys in real time.
Put plainly, the difference we make is in providing the “why” along with the “what” that impacts your digital user experience. Then we action on these insights to ensure your customers have high-value, low-friction interactions with your brand. This approach leads to happier customers, more of them, and better use of your digital infrastructure.
"We think of CXperts as an extension of our marketing team, and they live up to it! Quick to respond, always bringing new ideas to the table, uncovering and presenting insights that move the needle, the list goes on and on. They're the ideal partner, great to work with, and have had a true impact on our business.”
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