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News

Improving UX With FullStory: New Features & How to Use Them
November 10, 2020
FullStory Adds Features, UI Changes and other Updates

In the last few months FullStory added a few new features, namely Metrics, Dashboards, Scroll Maps, and a few other updates. Read a quick overview of those additions plus a few pointers from us on how to get started with them.

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Read Rocket Fuel Vol. 1 | CXperts' UX & CX Newsletter
November 2, 2020
CXperts Newsletter V. 1

In case you missed it, we've posted last week's first newsletter. If you would like our next newsletter in your inbox, sign up with your email (our sign up form is in the footer below). Read on!

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 UX Dark Patterns | 6 Ways Marketers & Consumers Can Spot Them
October 27, 2020
Dark Patterns: The Spooky Side of UX 👻

When the UX is intentionally designed to trick, obfuscate, or coerce the end user into behaviors they wouldn’t have otherwise chosen - you may have stumbled into a Dark Pattern. In this blog post we'll give you a few examples and some tricks to combat these ghoulish tactics.

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The 5 Levels of CRO - Digital Experimentation Maturity Model
September 9, 2020
The Five Levels of Conversion Rate Optimization (CRO)

Five core tactics that help define the experimentation (CRO) maturity roadmap, plus some real-life examples of winning tests from current and previous clients...

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August 25, 2020
Insights Into the UX Solutions Ecosystem

We came across the 2020 UX Research Tools Map created by User Interviews, and in this blog post we provide some perspective on and offer up insights into the burgeoning UX MarTech arena.

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August 11, 2020
Wireframes & Prototypes: What are they, how do we use them and when?

We discuss when to use Wireframes and Prototypes, the benefits they serve and their limitations (plus helpful tips along the way).

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Is Poor UX Hurting Your Website's SEO Google Ranking?
July 23, 2020
Is Poor UX Hurting Your Website's SEO Google Rankings?

Google is telling us all to pay attention to UX in a big way. Check out the recent announcements from the search engine giant that will impact not only UX, but SEO as well.

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Failure: The Second Best F-Word in User Experience
July 9, 2020
Failure: The Second Best F-Word 

CXperts' constructive take on failure as it pertains to website experimentation, CRO, UX Design, Statistics and a few of the more personal aspects of life.

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UX Optimization + Digital Roadmap for Nonprofits, NPOs | CXperts
June 16, 2020
CXperts Announces UX Program for Nonprofit Organizations

CXperts seeks to engage with nonprofits that find themselves in need of online UX consulting to improve their website user experience (UX) to better serve their audiences and their missions.

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Frustration & Delight in Online Shopping UX - Survey Results
June 2, 2020
Shoppers’ Delight… And Customer Frustration

Read what consumers had to say about their most delightful and most frustrating experiences when making digital purchases...

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